Your patients are unique.
Your practice is unique.
Your team is unique.

It makes sense that your service should be unique.

Prevention Programmes

I can help you grow your dental practice. I do this through service design. I approach my work with my clients through getting to understand your people and your patients. Only then can I truly design processes that fit your business to enable growth and meet what you want your business to achieve.

Design is about people. People first, then processes and results follow! I help you with every aspect of your patient interactions through marketing, creating amazing patient expereinces, new patient consultation, loyalty processes and patient retention.

My 27 years in dentistry plus 10 years as a business coach along with my passion for people puts me in a really unique position to help you grow your business.

I come to your practice and work with you and your team either in my workshops or full buisness consultancy.

Facial Aesthetics

I can help to grow your aesthetic business. I have moulded the processes I help dental practices with and made them work in aesthetic businesses. These have been successfully tried and tested.

My 8 years practicing aesthetics along with 27 in dentistry, 10 as a business coach and my passion for people put me in a truly unique position to help you grow your aesthetic business.

I do this through service design. I approach my work with my aesthetic clients through understanding their drive and ambition for the practice. I also get to know your people because they should be your biggest asset.

Service Design is a modern approach to business that put your patients and your people at the heart of your buisness. I help you design everything around marketing, developing the perfect patient consultation, creating maintenance plans, loyalty programmes, influencing referrals and client retention programmes.

I come to your business and work with you and your team either in my workshops or full business consultancy.



Flo delivers presentations to the Dental and Aesthetic communities on business, communication and sales related topics.


This is for businesses that are serious about transforming and growing their business. This is for the whole team, using service design.


Sometimes businesses, don’t want a whole consultancy package and have very specific needs.

Interested in FREE resources?

About Connect Coaching

I work with you to design a service that reflects the personality of your practice. I help you develop business and clinical processes and grow your business through the principles of service design.

Flo has been there and done it. She understands the mechanisms and the highs and lows of running a successful practice.  She’s always cared about her patients and appreciates the weight on a clinical business owners shoulders.

By helping teams be the best she helps:

  • Your Patient
  • Your Team
  • You – The Business Owner

How to work with me. 

I visit you in your practice. My job is to be a sponge and absorb every aspect of your business. I coach you and your team using the principles of service design to create your desired result. You don’t fit into my process and I pride myself in flexing into what is your priority.

I take a hands on approach and get involved with your patient so that it is designed round them

I don’t know any aesthetic or dental practice that don’t have the problem of under chair occupancy at one time or another. It is common to think in a linear fashion what the problem is and easy to conclude the cause but I see time after time with the practices I work with it is multi-rooted and needs a dynamic team approach. The beauty of working on strategies and solutions with your team is they own it!

  • Flo was the 1st hygienist in Scotland to pioneer the use of the Florida Probe. I know her as a dental Hygienist, lecturer and coach. She is very passionate about preventative dentistry, people and the use of technology to aid education. Having delivered seminars for us the feedback we receive is outstanding particularly her ability to instruct using the technology combined with communication. She really shows clinicians how to properly integrate technology such as Florida probe and the Schick Intra–Oral camera into their clinical protocols. I couldn’t recommend her services highly enough for any Practice wishing to move to a high level of preventative care and patient acceptance. A true professional, motivator and leader.
    James Elliot Clark Dental
  • I have known Flo since 2006 when she was a Hygienist at our Practice. She looked after mine and my family’s hygiene care until last year and the consensus of opinion was that she was the BEST hygienist we have ever had take care of our teeth. At this time she was also embarking on coaching training with a management company we were in partnership with.  She really had a natural talent for it and over the years has used her experiences to perfect her presentations.  She has helped many Dental Practices implement systems to make their practices run more efficiently and profitably. She has been organising our training days for the last 2 years and has gained a reputation for making her programmes easily understood and fun to attend.  She has an ability to coach people to communicate better to achieve the desired outcome by teaching a particular set of skills which, with practice help, to achieve the goal that is being aimed for.
    Dawn Smith Cherrybank Dental Spa Business Manager
  • I received training and coaching from Flora over a course of approximately eighteen months. She is so passionate and enthusiastic about her work that she inspires those around her to push them that bit further to achieve exceptional personal goals. Flora's ability to communicate with every member of the team in the same respect is something that is truly admirable. She caters for every member equally. I can confidently recommend Flo and her expertise in the area of training and coaching. She provides a service that is second to none and is focused and dedicated to her work.
    Eilish Duffy EDT Tutor Therapist
  • Just a little note to say thank you for all of the training you did with my team and myself. I really thought I only needed some front desk training and am so glad I invested in developing my whole team because for the first time ever I can relax. I know that my team understands the business vision and objectives; they take ownership and make it happen. I used to micro manage everything along with seeing patients but I can now breath knowing my business runs without my input in every minute detail. Thanks to you I am able to very much enjoy overdue family time knowing my team can handle everything. I can’t wait to continue working with you. Thanks a million Elaine.
    Elaine Kenneth FreshInc Medi Spa Owner
  • Flo has been an inspiration to many team members in her career at Cherrybank Dental Spa and also to teams outwith that she coaches. I truly believe that we have the very best hygiene department in the country and Flo was absolutely at the centre of creating that. My experience working with Flo is that of a dental hygienist and of team trainer and in both of her roles is effective because she is a great communicator and has the ability to put people at ease. Flo is a truly outstanding professional and everything she does is carried out with enthusiasm, passion, dedication and professionalism.
    Jillian Melloy Cherrybank Dental Spa Practice Manager
  • “Having worked with a few dental consultancy companies over the years, Connect Coaching is definitely the way forward. Flo’s energy and passion really helped to motivate everyone and get the whole team engaged. Grow with Flo!”
    Susan Andrews The Smile Spa

Do you need your team improved?

Vision, goals, people, processes and promotion skills equal a business that grows from helping your patients receive the best treatment.