Dental Practice

Designing your patient journey intricatley and implmenting that to a granular detail will help you to build and grow your dental practice.

The ‘patient journey’ is a commonly used term in dentistry and yet within the dental team there are differences in patient experiences depending on whom they interact with.  I help dental practices bring their patient journey to life so that every single team member is able to carry out their piece to support the next person and so on.

In designing your patient journey you will learn:

Your marketing content

Patient enquirey

Discovering and identifying patient types

The New Patient Consultation

Creating short and long term treatment plans

Communictaion and selling skills

Nurturing and retaining

By getting all these facets clear, consice and in your style of delivery will place you in the best position to deliver the highest level of service and be able to deliver the dentistry that you love doing.

Patient journey design is about people. People first, then processes and results follow! The many dental practices that I have worked with tell that its the granular detail and flexible approach that I have that helps them to grow their business.

Facial Aesthetics

Aesthetic clinics are growing and the competition is way higher than it was 5-10 years ago.  The skill of delivering aesthetic treatments in a safe environment is essential but to truly grow your aesthetic buisness you need to be able to connect with all patient types.

Aesthetic patients can be highly critical and their expectations need to be clearly managed.  Designing your patient journey intricatley and implmenting that to a granular detail will help you to build and grow your aesthetic clinic. In designing your patient journey you will learn:

Marketing content

Patient enquirey

Discovering and identifying patient types

The New Client Consultation

Creating short and long term treatment plans

Communictaion and selling skills

Nurturing and retaining

By getting all these facets clear, consice and in your style of delivery will place you in the best position to be succesful in your treatment recommendations and case acceptance, and also in nurturing a long term relationship

Patient journey design is about people. People first, then processes and the results follow! The easthetic patient needs to trust your skills but it’s your manner and how you make them feel that differentiates you from others.

YOU ARE UNIQUE, YOUR PATIENTS ARE UNIQUE AND IT MAKES SENSE THAT YOUR SERVICE IS UNIQUE

PATIENT JOURNEY DESIGNER

Growing your dental or easthetic clinic by getting granular on the detailing of your patient journey.  Increase profts through designing amazing patient expereinces.

THE PROFITABLE HYGIENIST

Online platform to design and grow a profitable hygiene room.  This is designed for the whole team where you can more than double your profits. 

TECHNOLOGY INTEGRATION

I help dental practices to design and implement caries prevention programmes and part of that is using the latest technology that shows enamel caries activity live at the chairside.

Interested in FREE resources?

About Connect Coaching

I work with you to design a service that reflects the personality of your practice. I help you develop business and clinical processes and grow your business through the principles of service design.

Flo has been there and done it. She understands the mechanisms and the highs and lows of running a successful practice.  She’s always cared about her patients and appreciates the weight on a clinical business owners shoulders.

By helping teams be the best she helps:

  • Your Patient
  • Your Team
  • You – The Business Owner

How to work with me. 

Everything begins with a conversation for me to have an understanding of your needs and for you know how I can help you.  You cannot beat the power of in-person coaching in your environment with your whole team and at the same time there are lots of teachings that can be done remotely or on an online basis which reduce the investment you make significantly not to forget additional loss of income from closing the practice.  You can choose from:

  • Consultancy packages
  • Video coaching
  • Online programmes

I don’t know any aesthetic or dental practice that don’t have the problem of under chair occupancy at one time or another. It is common to think in a linear fashion what the problem is and easy to conclude the cause but I see time after time with the practices I work with it is multi-rooted and needs a dynamic team approach. The beauty of working on strategies and solutions with your team is they own it!

  • Flo was the 1st hygienist in Scotland to pioneer the use of the Florida Probe. I know her as a dental Hygienist, lecturer and coach. She is very passionate about preventative dentistry, people and the use of technology to aid education. Having delivered seminars for us the feedback we receive is outstanding particularly her ability to instruct using the technology combined with communication. She really shows clinicians how to properly integrate technology such as Florida probe and the Schick Intra–Oral camera into their clinical protocols. I couldn’t recommend her services highly enough for any Practice wishing to move to a high level of preventative care and patient acceptance. A true professional, motivator and leader.
    James Elliot Clark Dental
  • I have known Flo since 2006 when she was a Hygienist at our Practice. She looked after mine and my family’s hygiene care until last year and the consensus of opinion was that she was the BEST hygienist we have ever had take care of our teeth. At this time she was also embarking on coaching training with a management company we were in partnership with.  She really had a natural talent for it and over the years has used her experiences to perfect her presentations.  She has helped many Dental Practices implement systems to make their practices run more efficiently and profitably. She has been organising our training days for the last 2 years and has gained a reputation for making her programmes easily understood and fun to attend.  She has an ability to coach people to communicate better to achieve the desired outcome by teaching a particular set of skills which, with practice help, to achieve the goal that is being aimed for.
    Dawn Smith Cherrybank Dental Spa Business Manager
  • I received training and coaching from Flora over a course of approximately eighteen months. She is so passionate and enthusiastic about her work that she inspires those around her to push them that bit further to achieve exceptional personal goals. Flora's ability to communicate with every member of the team in the same respect is something that is truly admirable. She caters for every member equally. I can confidently recommend Flo and her expertise in the area of training and coaching. She provides a service that is second to none and is focused and dedicated to her work.
    Eilish Duffy EDT Tutor Therapist
  • Just a little note to say thank you for all of the training you did with my team and myself. I really thought I only needed some front desk training and am so glad I invested in developing my whole team because for the first time ever I can relax. I know that my team understands the business vision and objectives; they take ownership and make it happen. I used to micro manage everything along with seeing patients but I can now breath knowing my business runs without my input in every minute detail. Thanks to you I am able to very much enjoy overdue family time knowing my team can handle everything. I can’t wait to continue working with you. Thanks a million Elaine.
    Elaine Kenneth FreshInc Medi Spa Owner
  • Flo has been an inspiration to many team members in her career at Cherrybank Dental Spa and also to teams outwith that she coaches. I truly believe that we have the very best hygiene department in the country and Flo was absolutely at the centre of creating that. My experience working with Flo is that of a dental hygienist and of team trainer and in both of her roles is effective because she is a great communicator and has the ability to put people at ease. Flo is a truly outstanding professional and everything she does is carried out with enthusiasm, passion, dedication and professionalism.
    Jillian Melloy Cherrybank Dental Spa Practice Manager
  • “Having worked with a few dental consultancy companies over the years, Connect Coaching is definitely the way forward. Flo’s energy and passion really helped to motivate everyone and get the whole team engaged. Grow with Flo!”
    Susan Andrews The Smile Spa

Do you need your team improved?

Vision, goals, people, processes and promotion skills equal a business that grows from helping your patients receive the best treatment.