About me

CONNECT COACHING IS A BESPOKE COACHING AND TRAINING SERVICE OFFERING A FLEXIBLE APPROACH.

Hi there
My background and the core of who I am has been shaped with over 31 years in dentistry.  Having worked as a dental nurse and dental hygienist, in about 2005 my interest shifted from clinical dentistry to the business of dentistry and in particular bonding the connections between clinical and business processes.  I also developed an interest in facial aesthetics and was one of the earliest hygienists to undergo training and that was back in 2008.  I did that for 8 years and I loved it but there were lots of restrictions that excluded us from going on advanced courses so my skillset was limited but my aesthetic experience enables me to support easthetci clinics as I do dental practices.
By helping you to see every facet of patient ineteraction by both teh buisness and clinical teams, we can then together design your patient journey that the whole team play a role in delivering and one that grows your business.
Ideally this is carried out at your premises but this can also be carried out through video conferencing.
Within my work, I have also founded The Profitable Hygienist along with Melonie Prebble and Victoria Wilson which is an online platform dedicated to building and growing a profitable hygiene room that ultimatley fules the success of the whole practice.
My work with Calcivis is also about the patient experience by helping dental practices to design a cariies prevention programme outwith the confinements of the NHS and when implemented is proven to be an excellent service and is profitable.
When I do switch off from dentistry and easthetics, my two children and my first loves.  They probably know more about skin and teeth than any other child!

Connecting Business and Clinical Processes

An excellent team member is only as good as the system or process that he/she conducts their work.

Lecture Speaker

Growing your dental or easthetic clinic by getting granular on the detailing of your patient journey.  Increase profts through designing amazing patient expereinces.

Business Growth Consultancy

This is for businesses that are serious about transforming and growing their business. This is for the whole team, using service design. Service design helps you create amazing patient experiences. Design is all about people.

Your people are instrumental to the success of your product and service. I will help you create amazing patient experiences by working with your patients and your team to gain a real perspective of the service you provide. I help your people create business and clinical processes to grow your business and we connect them together to create harmony that attract, help and retain your ideal patients.

I of course work closely with you the business owner with leadership guidance, creating strategies, and sometimes 1-1 coaching if it is needed.

What will this look like?

I work with you and your team every 1-3 month. You will have my complete business manual as a reference as well as full support during the duration of your growth and development journey.

  • Business Discover Phase
  • Patient Experience Mapping
  • Team development
  • Attracting and building great patients
  • Business and Clinical process design
  • Patient Maintenance programmes
  • Developing Treatment and Maintenance Programmes
  • Retaining Lifelong Patients

Training and Workshops

Sometimes businesses, don’t want a whole consultancy package and have very specific needs.
Training workshops-:

  • Strategies to attract more clients
  • Service Design Workshops
  • Patient communication on the telephone – a team approach
  • The Perfect New Patient Consultation
  • Developing treatment and maintenance plans
  • Communication with each other and with your patients
  • Selling vs. Helping

Dental Practice

Dental Practice

Designing your patient journey intricatley and implmenting that to a granular detail will help you to build and grow your dental practice.

The ‘patient journey’ is a commonly used term in dentistry and yet within the dental team there are differences in patient experiences depending on whom they interacted with.  I help dental practices bring their patient journey to life so that every single team member is able to carry out their piece to support the next person and so on.

In designing your patient journey you will learn:

Your marketing content

Patient enquirey

Discovering and identifying patient types

The New Patient Consultation

Creating short and long term treatment plans

Communictaion and selling skills

Nurturing and retaining

By getting all these facets clear, consice and in your style of delivery will place you in the best position to deliver the highest level of service and be able to deliver the dentistry that you love doing.

Patient journey design is about people. People first, then processes and results follow! The many dental practices that I have worked with tell that its the granular detail and flexible approach that I have that helps them to grow their business.

Medical Aesthetic Practices

Medical Aesthetic Practices

Aesthetic clinics are growing and the competition is way higher than it was 5-10 years ago.  The skill of delivering aesthetic treatments in a safe environment is essential but to truly grow your aesthetic buisness you need to be able to connect with all patient types.

Aesthetic patients can be highly critical and their expectations need to be clearly managed.  Designing your patient journey intricatley and implmenting that to a granular detail will help you to build and grow your aesthetic clinic. In designing your patient journey you will learn:

Marketing content

Patient enquirey

Discovering and identifying patient types

The New Client Consultation

Creating short and long term treatment plans

Communictaion and selling skills

Nurturing and retaining

By getting all these facets clear, consice and in your style of delivery will place you in the best position to be succesful in your treatment recommendations and case acceptance, and also in nurturing a long term relationship

Patient journey design is about people. People first, then processes and the results follow! The easthetic patient needs to trust your skills but it’s your manner and how you make them feel that differentiates you from others.

Do you need your team improved?

Vision, goals, people, processes and promotion skills equal a business that grows from helping your patients receive the best treatment.